Category Archives: Reputation Management

How To Remove/Disable A Bad Review On Your Facebook Fan Page October 2015

October 8, 2015

Getting a bad review on Facebook can be traumatic for any business. Especially if the review is fake or an attempt to destroy your reputation online. Don’t worry too much, there is some hope.

While you can not necessarily remove the bad review, you can disable the option for your map, check-ins and stars (reviews) to show up. This will stop the public from seeing any reviews on your Fan Page. Try it out! (if you come across an easier way to do this, please email us so we can update this blog: info@upsidebusiness.com)

Here is how to remove reviews from your Facebook Fan Page (as of 10/8/15).

  1. Go to your Facebook Fan Page
  2. Click Settings button (top right) and then click the “About” tab (toward middle of the page).OR, you may also be able to click “About” as a first step

Facebook-photo-1-About

 

3. Do NOT click on the map. Instead , Click on the “Page Info” button seen on the left

page-info-capture

 

4. Then, hover to the right of your address until you see a pencil and the word “Edit”

3-address-line-

 

5. Click the pencil. It will open up the dialogue box. Here’s the map.

4-show-map

 

6. Now, uncheck the box that says “Show map, check-ins and star ratings on the page”
7. Then click Save Changes

In the past, this is how people were doing it: Click on Edit page > Update page info > Under Page info edit Address > disable ‘Show this map on your page’

FYI: Blocking someone on your Facebook Fan Page does not help. Others will still be able to see the Review even if you do not after blocking them so try disabling the reviews from showing up altogether. The downside is that good reviews you have will also NOT be seen; however, there are plenty of other places to display your positive reviews such on your website, Google, yelp, review sites etc.

Good luck!

If I Respond to a Fake ‘Bad Review’ on Google Plus, Will the Fake Review Move to the Top Position in the Reviews Area or Stay in its Original Position?

This is a great question we are answering in response to a recent client’s question.

First, if you do receive a bad review on Google Plus, and especially if it is fake, then one thing you need to do is to make sure that you bury it in a sea of new positive reviews while also flagging and reporting it to Google. The reviews must be REAL, from actual customers/clients. Never fake a review.

Negative Google Review
Example Fake Review

Second, while Google rarely takes down a ‘fake’ review, they do encourage you to continue to flag the review as inappropriate until their team reviews the review and responds to you via email to let you know if it violates their TOS (which in only rate cases it does). When you are looking at the review on your Google Plus page, if you hover over the right side of it, you will see a flag icon. Click it and you will be taken to a webpage where you can submit your request to Google to review the review. This is what Google’s site says:

“Google takes abuse of its services very seriously. In the fields below, please provide us with information about the comment that you believe is in violation of our Terms of Service. We’ll investigate and take action as necessary. We’ll follow up with you only if we require more information or if we have additional information to share.”

However, few of us have this much time to wait as our reputation gets tarnished, so it is also important to then respond directly to the reviewer. Post a professional response to the review that helps discredit the reviewer and shows that it is false. You do not want to throw coals onto the fire and attack back. The end goal is to help other online visitors see the truth of the situation: that a non credible source is proactively disparaging your business without cause. (Note: in general, it is also best to take the entire conversation offline, if that is an option, and to encourage the person to call you directly, if the review is real).

So, what will happen after you Respond to a review that is left on your Google Plus page? Will the review that you respond to surface to the top of the reviews listed on your Google Plus page or will it stay in its original place? Google states that the bad review will in fact stay in its original spot in the queue of reviews, even if you Respond to it.

Here is a capture of a conversation with Google answering this question:

Google Plus Reviews - Customer Service Conversation

We hope that helps. Remember:

1. Bury the review in a sea of new positive, real reviews
2. Report the bad review to Google repeatedly
3. Write a well thought out response that will help discredit the negative review without spurring more negativity online

Good Luck! If you have any questions about online reputation management, get in touch. Or, you can get some tips on adding positive reviews here: 5 Best Practices For Obtaining Real Online Reviews That Will Help Your SEO

NOTE: the information on this blog is for Informational and educational purposes only. It should not be construed as official advice and it does not apply to every situation. We advise that each issue be handled on a case by case basis and that you discuss your specific issue with you marketing agency on record before taking any steps. Google’s policies may change at any time and information in this blog may become obsolete.